Integrations
Connect your customer support workflow.
Bring messaging, email, telephony and business systems into one connected customer experience.
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Inbox24 open
MineUnassignedAll
MW
Mercy Wanjiru2m
Order 4821 not delivered
WhatsAppJO
John Otieno9m
Cannot log in to my account
EmailGA
Grace Achieng21m
Thank you for the quick help
ChatPM
Peter Mwangi1h
Do you open on Sundays?
SMSFK
Faith Kamau2h
Missed call, returned
VoiceMercy WanjiruWhatsApp · Support team · Open
SLA 2h 10mHi, my order 4821 was meant to arrive yesterday. Where is it?
Hello Mercy, I have your order open. Checking with the courier now.
Private note · Grace W.: courier confirmed, redelivery set for tomorrow
Kito AI suggested reply
UseGraceYour order 4821 is out for delivery today before 5pm. I have sent the tracking link to your phone. Anything else I can help with?
Your order 4821 is out for delivery today before 5pm. I have sent the tracking link to your phone. Anything else I can help with?Delivered
Write a reply or type / for macrosSend
CS-1042 · BillingRefund not received
HighNewIn progressPending customerResolved
Resolution due in3h 12m
68% of SLA used
AssigneePO Peter Otieno
CategoryBilling
SourceWhatsApp
Time logged0h 42m
Timeline
Case created from conversation10:02
Assigned to Billing team10:04
Note: refund under review10:31
SLA at 80% warning sent12:40